FAQs

When can I start my TrustTeach course?

You can start any time that suits you. We offer open enrolments which means you will start the course on the day you enrol.

What support will I get with my TrustTeach course?

TrustTeach employ all of our assessors and they are based at our offices. You will be assigned one Assessor/Tutor throughout the duration of the course, so you know who to deal with and can build that important rapport. There is no limit to the support you can ask for. Support is available via direct phone, instant messenger, email and Microsoft Teams. You will also be able to contact your allocated Course Account Manager and use our website chat facility. Support is uncapped.

Where are NVQ qualifications recognised?

All TrustTeach courses are UK Government OFQUAL regulated. They are recognised internationally.

How long does it take to gain an NVQ Qualification?

Most candidates complete a course in 3 – 12 months depending on the level. Some candidates can complete in as little as 2 months depending on what time you have available and what evidence you may already have.

Will an Assessor visit my workplace?

Yes. Towards the end of your course your Assessor will conduct an onsite observation at your workplace to make sure you are putting into practice what you have been studying. We observe you not the business. This only applies to City & Guilds Health & Social Care courses.

Can I combine 2 Qualifications?

With certain qualifications, you can combine them and receive 2 certifications for each subject. Please contact us for more information.

What next after my level 5?

TrustTeach candidates can stay with TrustTeach to complete a Level 6 or 7 Diploma, depending on what industry you work in.

Can I change my payment date?

Yes of course, please contact us as soon as possible. There is no charge.

What if my company wishes to pay for my course?

Please contact us with a Purchase Order/Email order confirmation, Bank transfer or Company credit/debit card. You will start within 24 working hours.

How can I pay for my course?

You can pay by PayPal, Credit/Debit Card, Bank Transfer, Cheque, Western Union, Money Gram, Online checkout, or Purchase order.

Are your care courses recognised by the CQC and Ofsted?

Yes. We deal with all councils who require a recognised regulated care course or individuals who are starting a care business.

Do you credit score me for interest free instalments?

No, we believe everyone should have access to education regardless of your credit history.

Do you offer any discounts?

Yes, you can Pay in Full and get 15% off the total course fee using code PIF15 or chat with us about multiple bookings.

How do I study?

All our courses are delivered on a bespoke learning platform which is available 24/7, 365 days a year. You upload your evidence and units directly onto the platform, and whilst your assessor is marking your work you can start on the next unit. Progression indicators, inbuilt chat and resources are all available.

Can I extend my course duration?

If you find you are running out of time to complete your course we do offer course extensions. This means that you do not have to pay for the full course again but a fee will apply. If you are nearly finished your assessor will grant you a short free extension.

Will I need time off work?

No. There are no requirements for you to attend our centre. You will study online and interact with your Assessor/Tutor.

Are there any examinations?

Not with Vocational qualifications as they are competency-based; this means you will provide evidence of what you do in the workplace which will then be assessed to see if you have achieved the required competency level.

IOSH Managing Safely has a 45-minute exam that is taken online.

Who will see the work that I submit for my qualification?

The assessment team at TrustTeach and the External Verifier for the awarding body will be the only people who need to see your evidence. We are registered with the Information Commissioners Office for data protection purposes and all evidence is stored securely. We also hold Secure Trust Certification who actively monitor our online systems.

Is the NVQ 5/6 equivalent to a Foundation degree?

On the qualification Framework (RQF) the NVQ Level 5 shows as comparable to a Foundation degree. The Level 6 is equivalent to an Honours Degree.

How do I achieve GradIOSH?

With our Level 6 Health and Safety NVQ’s you are guaranteed GradIOSH status with IOSH on completion of the course, meaning you can use the letters GradIOSH after your name. All Graduates must maintain a CPD record whilst studying.

Is there any recommendation incentive?

At TrustTeach we gain many new candidates from recommendations and to reward this we offer 10% up to £100 of payments made at the point of enrolment. Please contact your TrustTeach Account Manager.

How do I know TrustTeach is accredited?

We are registered with all the accreditation bodies we display. Please feel free to call them directly to check we are genuine.

Information about becoming an IOSH member

How long after Graduate Membership is it before candidates apply for the Open Book Assessment?

Once candidates have achieved Graduate Membership it varies as to how soon they apply for the Open Book Assessment. Some candidates felt they needed to do it immediately whilst it was still strong in their mind from reaching Graduate Status, whilst others waited up to six months before they applied for the Open Book Assessment. You may need to bear in mind when the next available intake is, as some candidates have had to wait up to six months for the next available one. You must complete Unit 611 of the course to gain GradIOSH.

How long do you have to complete the Open Book Assessment? Is this done online?

The Open Book Assessment has to be completed within 14 days. This is done online and is split into two parts. With Part A you have 3 hours from logging on and in Part B you have 7 days to complete. Other candidates who have been through the process have stated that although 14 days may seem a short period of time to answer the questions, once they have started answering the questions the process was relatively straightforward, especially with the resources available on the IOSH Website.

What’s the best way to prepare for it?

To best prepare for the assessment previous candidates felt it was best to use various methods of research. From the feedback received it was said that one of the most useful pieces of research was looking at previous papers and past Examiners Reports. Doing this gave candidates an idea of what the panel expected in terms of detailed answers and style of response. The IOSH Forum and other Forums available on the Internet offered a wide range of help to candidates. IOSH have IPD Guidance available on their website. Another source of useful guidance was making sure you have access to relevant HSE Documentation, both online and hard copies.

Are the questions like NEBOSH exam questions?

The questions asked are very similar to NEBOSH exam questions, although the questions are much more in-depth. Previous candidates felt although the questions were harder to decipher, you researched in your own time and at your own pace, making the process a lot easier to follow.

Once you have found out you were successful with the Open Book Assessment, how long was it before you are invited for your peer review?

Once you have been successful with Open Book Assessment, you then have to ring up and book in for a Peer Review. This is generally done 4 to 6 weeks later. A note to bear in mind is that you will need to ensure your CPD is up to date as you will not be able to have your Peer Review if your CPD does not pass their audit.

What is it like being sat in front of the panel, are there any surprises?

Previous candidates stated that being sat in front of the panel is nerve-wracking or daunting, but the Panel tried to put you at ease and are very welcoming. Remember, they themselves have been through the process so know exactly how you feel. There are no surprises, you are provided with the criteria for the questioning, and you know how long the session is going to take.

How long did the interview last and when will you find out if you are successful?

The interview will take on average 1 hour, although the majority of previous candidates completed theirs within 45 minutes. It takes on average 7 to 14 days to find out if you were successful. Sometimes you will find that your ‘My IOSH’ Page is updated to CMIOSH before you receive your letter saying you were successful.

Any top tips on achieving CMIOSH?

Top tips on achieving CMIOSH from previous candidates include ‘be yourself’; the peers on the panel do not work for IOSH and were in the same boat as you at one time. Do lots of research and use various methods, not just one source; take time to study and update your knowledge on relevant Health and Safety matters. Use real examples of your work, this demonstrates your experience and knowledge.

What difference has it made once you have gained CMIOSH?

Comments such as ‘Once you gain CMIOSH the difference it makes you look more credible’ and ‘it gives you a competitive edge with employment opportunities as Employers can favour people who have CMIOSH’

Any other tips??

Tips from previous candidates included be on top of your CPD, ensure you spend quality time on it and it is up to date; support your local IOSH Branch and participate in events that IOSH support as well as contributing to industry consultation groups. One previous candidate top tip was “Go for it, a lot of people are put off from it by thinking it is a daunting process, it isn’t. IOSH are extremely helpful with it all and as long as you have the experience and knowledge you will be absolutely fine.”