Privacy Policy

What information do we collect?

General Browsing

TrustTeach gathers navigational information about where visitors go on our Web site and information about the technical efficiencies of our Web site and services (i.e. time to connect to our Web site, time to download pages, etc.). This information allows us to see which areas of TrustTeach are most visited and helps us better understand our customers’ experiences at TrustTeach.

This helps us improve the quality of your online experiences by recognizing and delivering more of the preferred features, areas and services. In the process of gathering navigational information non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our Web site (such as the time of a visitor’s last visit to a page on our site).

Incoming and outgoing telephone calls

All telephone calls are recorded for training and development purposes.

Contact us

By completing the online ‘Contact us’ page you are giving consent to TRUSTTEACH to use your information to contact you via telephone and email.

Payment Information

We do not store credit card details nor do we share customer details with any 3rd parties

Use of Cookies and Other Technology

TrustTeach uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive and are used by TrustTeach to help track clicks and pass information as you go through the pages within the TrustTeach Web site. We may also use a cookie and/or a technology known as clear gifs which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mails and provide you with a more personalized experience.

How do we use the information that we collect?

When you contact us, you will be able to opt-in to the TrustTeach e-mail marketing list and we will send you exclusive information about special offers, media events, new products and much more. If you later decide you do not wish to receive offers in this manner, email us info@vocationaltraining.org.uk and we’ll remove you from our mailing list. TrustTeach does not sell, rent or trade your e-mail address to unaffiliated third parties, but does use third parties to administer and manage our e-mails, and may in the future share your e-mail address with our sister companies. Third parties who manage and administer our e-mails are required to maintain your e-mail address in confidence. If you’d like to be removed from the TrustTeach e-mail list, you can follow the removal instructions located at the bottom of the next e-mail you receive from TrustTeach.

General

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good-faith belief that it is necessary to conform or comply with the law or it is necessary to protect the users of our Web site, the site or the public.

We may use third parties to help us provide services to you, such as monitoring site activity, conducting surveys, processing orders, maintaining our database and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in confidence.

International Visitors

If you are visiting TrustTeach from a location outside of the U.K., your connection will be through and to servers located in the U.K. All information you receive from TrustTeach will be created on servers located in the U.K. and all information you provide will be maintained in our Web server and internal systems located within the U.K.

Updating Personal Information

If you need to update your name, mailing address or email address, just email us info@trustteach..com

Links

For your convenience, our Web site may contain links to other Web sites. Some of these Web sites may request or require you to provide personal information. TrustTeach is not responsible for the privacy practices of such Web sites and you should review their privacy policies prior to providing any personal information. Links that appear on TrustTeach should not be deemed in all cases to imply that TrustTeach endorses or has any affiliation with the linked Web sites.

Questions / Changes in Policy

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at info@vocationaltraining.org.uk. Should there be a material change in the categories of information collected at TrustTeach or a material change in how we use information collected at TrustTeach, we will post the revised Privacy Policy on this Web site at least 30 days in advance of the changes of policy.

How long will we keep your personal data?

We will retain personal data relating to your learning, assessment, and certification to enable us to provide information about your learning or a replacement certificate for up to three years after you complete your qualification. We will retain personal data relating to our own internal quality assurance processes,

Disposal Procedure

All personal data will be disposed of in accordance with TRUSTTEACH’s disposal procedure.

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by contacting us at info@trustteach.com

In your request please ensure you provide sufficient information that will enable us to verify your identity. We will respond directly to you within 1 month of your request.

Please note that there are exceptions to this right. We may be unable to make all information available to you if making the information available to you would reveal personal data about someone else, if we are legally prevented from disclosing such information, or if there is no basis for your request, or if your request is deemed to be excessive.

Right to erasure

You have the right to request the deletion of your personal data where the personal data is no longer necessary for the purposes for which it was collected, where you withdraw your consent to processing, where there is no overriding legitimate reason for us to continue to process your personal data, or if your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.

Right to rectification

We aim to keep your personal data accurate and complete. Please ensure you contact us using the contact details provided below to let us know if any of your personal data is not accurate or of any changes to your personal data, so that we can keep our records up-to-date.

Right to object

There are occasions where you have the right to object to the processing of your personal data, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.

Right to restrict processing

There are also occasions where you have the right to request that we restrict the further processing of your personal data. For example, you have queried the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to make such a request, please contact us using the contact details provided below.

Please note that the General Data Protection Regulation (GDPR) sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this in our response to your request.

For any matters relating to your personal data and GDPR please contact us at the following email address: info@TrustTeach.com