Cancellation Policy
10. CANCELLATION
10.1 Once we and you enter into a binding contract you will normally not be able to cancel the contract, except where we agree or as otherwise provided for in this contract.
10.2 We do not have to accept your cancellation. However, we may choose to accept cancellation, and if we choose to do so you will be required to pay us a reasonable amount for the losses and costs (including loss of profit) we have suffered. If you have paid any upfront fees, this will be retained and if our reasonable losses and costs (including loss of profit) are greater than any upfront fee we have retained we will require you to pay for our losses and costs in excess of the amount retained.
10.3 Without limiting our other rights or remedies, we may terminate the contract with immediate effect by giving written notice to you if you:
10.3.1 Failure to pay any amount due under the contract on the due date for payment and fail to pay all outstanding amounts within 14 days after being notified in writing to do so; or
10.3.2 Commit a material breach of any of the terms of the contract and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach.
10.4 This clause 10.4 only applies if you are a consumer that has purchased the Services online or via the telephone.
10.4.1 If you are a consumer, you have a legal right to cancel a contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 10.4.2 This means that during the relevant period if you change your mind or for any other reason you decide you do not want to use the Services, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract under these conditions is available from your local Citizens’ Advice Bureau or Trading Standards office.
10.4.2 Your legal right to cancel the contract starts from the date your contract starts with us (as per clause 2.1), which is when the contract between us is formed. You have a period of 14 (Fourteen) days in which you may cancel, starting from the day after the contract starts.
10.4.3 To cancel the contract, please email info@trustteach.com. You may wish to keep a copy of your cancellation notification for your own records. In the event of a customer cancelling within their 14 day a £50 cancellation fee will also apply and will be deducted from any refund due.
10.4.4 Trust Teach are not responsible for any loss that is caused by any events out of our control.
10.4.5 Any company or individual that wants to cancel after 14 days will be responsible to pay any balance due or can switch to a different course with 30 day of enrolment free of charge.